Lead Return Policy
Return requests must be submitted within 3 business days of the lead being sent to you.
Acceptable reasons for returning a lead
- The lead is not in your service area.
- The contact information provided in the lead is inaccurate and make it impossible for you to contact the customer.
- The lead contains information that is inaccurate or misleading.
- A competitor placed the lead in effort to gain competitive intelligence.
- The lead is a duplicate to another lead recently received from Waste Nations.
Unacceptable reasons for returning a lead
- Customer choose another vendor.
- Pricing constraints. Waste Nations cannot be held responsible for your pricing structure.
- Time frame in which customer is making a purchase.
- You do not respond to lead in a timely mannor.
- Lead was also acquired through other channels.
- Customer chooses to dispose of material through alternative means.
Unresponsive lead policy
Should you be unable to contact a lead and provide them with a quote within a 3-day period from receipt of lead request and Waste Nations receives similar feedback from one or more additional vendors who received the same lead, Waste Nations will issue a credit. Should Waste Nations not receive similar feedback from any additional vendors, no credit for the lead request shall be issued.
Lead return process
- Leads can be returned by replying with a copy of the lead and a reason for the return request.
- Once your request is processed you will be notified if it was approved or if it wasn't the reason for that decision.
- A credit will be placed on your acount for the amount of the lead.
